WARRANTY AND RETURNS POLICY

REFUND & EXCHANGE

If you change your mind and would like to exchange for another product, the following conditions apply:

1. The item must be returned to the head offices of Aspire Collection, at the cost of the purchasing entity.

2.You may return your items for a refund or exchange of the merchandise value. Returns for furniture items are subject to a 20% restocking fee. Shipping charges are non-refundable.

3. Aspire head offices must be informed within 7 days of receiving the item, and provided details of the courier and returned item.

4. Customer details including full name, order number, and product information must be provided.

5. The item must be returned in original packaging and in perfect condition. Any damages that occur in transit will be worn by the purchasing entity, and you will not be entitled to a full refund of the item. Damages will be as per the judgement of Aspire warehouse managers, and discounted in accordance with the extent of those damages.


DAMAGED PRODUCT

If an item is damaged upon arrival, the following conditions must be met;

1. The claim is received by the head offices of Aspire Collection within 7 days of receipt of goods.

2. The customer details are provided, including;

  • Product detail, including item code and purchase price
  • A contact name and number that links you to the Invoice
  • Images of the damages to the item(s)
  • A brief description of the problems experienced with the item(s)


WARRANTY

Aspire will only be liable to honour a warranty of our products if:

The defect existed at the time of delivery and manifested during the warranty period detailed below for the product;

1. The defect did not arise due to normal wear and tear or misuse/abuse by the customer;

2. The customer duly complied with the care instructions and maintenance referred to included with the product upon receipt;

 

All return lodging and warranty claims to go to: 
sales@aspirecollection.com.au

All returns to go to;
Aspire Collection Pty Ltd
637 Toohey Road
Salisbury 
QLD, 4107